Call Waiting PBX
This feature in Global Talks will improve the productivity as the calls can be managed aptly
During the specific time zone there is a strong possibility that Business phones are occupied and more customers might want to speak to the representative, if you are running the business on the traditional phone then customer will hear the buzzy tone or message that their call cannot be reached now and at your end you will only get the notification of the missed call and might also loose the opportunity because of outdated technology this can be taken care with call waiting trait If you get the call waiting feature active this will ensure when the call is landing and if all the representatives are buzzy then the call will be added on the waiting queue and the representative will be informed of the same and the caller at the other end will be updated for the time which it will take to get the call through this will lessen the burden of getting the calls missed and in this case if the caller hung up the call it will come through as through the missed call . This feature in The Global Talks will improve the productivity as the calls can be managed aptly
Call Queue Management
In regards to get better services with hosted PBX, Wow PBX comes with the trait of Call Queue Management which will help you to manage the calls in well-organized manner. When the call flow is at the peak and the extensions which are on are limited, then the incoming call can be redirected to new extensions and the representative can handle the same and will handle the same on the priority basis
CALL RECORDING
Call recording is the term which we use day in and day out which in simple words it means recording of the voice while the call is ongoing,
CALL ROUTING
The Global Talks does not want to be just normal, we firmly believe in delivering the outstanding services. Customized Messages just adds to attain the same
CALL CONFERENCING
Call Conferencing is an amazing gadget that has proved to be an asset for the organization as it helps to communicate between the employer and
MUSIC ON HOLD
Keeping the customer on hold is not considered to be a good practice and lot of studies have shown that is what they are scared of when calling
CALL FORWARDING
Call Forwarding is the prominent feature of The Global Talks this feature comes handy when the call lands on the number and that number is not available
Call Transfer
interactive voice response is one of the modish technology in today's time which is available with The Global Talks, as we are moving towards the western culture slowly and gradually
Best Customer Service Experience
The Global Talks has all what it takes you to provide the best customer service experience. Hosted PBX is based on softphone technology which is easy to go on and can be accessed on different devices as PC, laptop. Tablet or smartphone, we provide the flexibility to enable or disable the feature of call waiting