Call Center Solutions
Get updated, customized and cost-effective communication solutions for your call center and ensure seamless conversation with the customers.
Our Hosted call center solution is primary telecommunication solution which aid the organization to get the communication in the best possible way by reaching out the right people at the right point in time and hence making the best of the opportunity keeping the pace with the changing time. Our user friendly software includes real time visual monitoring and advanced dialing features which will indeed help me in improving contact ratio and also help in adhering to compliance Absolute Solution for Call Centre Needs
Inbound Call Centre
A brilliant mechanism which help the center to manage the heavy call flow or in other words call traffic . Its features are listed below
- Call Waiting
- Multi- Level IVR
- Advance Call Distribution.
- Call Music on hold
- Queue Management
Outbound Call Centre
allows one to make calls which indeed increases the productivity and reduces the agents idle time, one can make the best use of this by using the listed features
- Schedule call back
- Predictive dialing
- Automatic Script fill up.
- Answering machine detection.
- Dynamic caller id.
